Ephantus Njoroge Njambi is 22 years old. At Rhine Valley Hospital, he works in administration, preparing the payment of salaries, insurance, taxes and pensions. He consults with Mama Matata as soon as patients are unable to pay for their treatment.
Every day, Ephantus Njoroge Njambi deals with money. At Rhein-Valley Hospital, he experiences time and again the hardship associated with a patient not being able to pay for his or her medical treatment. This is another reason why he is happy to be employed at the hospital, to have a regular income and to use or expand his management skills. “I can interact with different types of people, challenges and experiences,” says the PR practitioner. Communicates internally with hospital staff as well as externally with patients.
Ephantus Njoroge Njambi was working in his office when a 35-year-old woman came to him crying. The woman was desperate. She had severe pain and a swollen chest. She feared she had cancer. But she lacked the money necessary to have expensive x-rays taken. Mama Matata (hospital director Ruth Schäfer) helped the patient pay the bills. She instructed the administrative and medical staff to explain the benefits of health insurance to patients.
The medical services that Rhine Valley Hospital can provide are limited and treatment at the government hospital is expensive. Only those who have health insurance are able to pay their bills.
Ephantus Njoroge Njambi thanks the Rhine Valley Hospital Association for the support it provides to the people of Kasambara-Gilgil. On the one hand, he relates this to basic medical care. On the other hand, he sees a great benefit for young medical professionals in the area. Supported by Rhine Valley Hospital, they are given the feeling of being an important substance of society.
The administrative employee describes the Rhine Valley and the hospital’s patrons as an important pillar of Kasambara’s public.